Cenang Plaza Beach Hotel

  UPDATE:

For the first time in my life I have been attacked by bed bugs and I’m pretty sure it was from here.
*******

I was mislead... read more by a lot of positive reviews across here and other sites. I’m very meticulous when it comes to reading reviews, so I’m disgusted at how misleading they are.

The bed was dirty which was one thing but all 4 pillows in the bedroom were absolutely rancid. Proper yellow sweaty patchy pillows. That is not acceptable in any hotel whatsoever. I’ve stayed in budget hostels with better pillows that this.

I’m horrified. God knows what other horrors are lurking beneath the surface.

Another thing, this is right on the main strip so very noisy. AC isn’t that cold, room had a smell to it when we arrived. Shower has good water pressure but is grubby.

When we went downstairs to complain about the state of the room, inc the filthy headboards, they sent someone up to change the sheets and remove the headboards. We said that it goes deeper than that and please can you bring up a Hoover - they replied that they don’t own a Hoover!!! It’s just not good enough.

They refused to give us a refund in return for us vacating. The lady at reception couldn’t have been less bothered.

In the end we had to suck it up for the night which wasn’t pleasant. Upon check out they don’t let you leave until they check the room.

  Dear Mr.Paul Sopher ,

Thank you for your kind advice and we are truly disappointed that you did not feel the ambiance during your 1night stay with us that... read more most of our guests had before, we are here always keep in check with all of our guests complain and we are upgrading some of the complaint we had in regards to maintenance, but sometimes there are misunderstanding occurred and we do apologize for that, we have absolutely no problem to help you in any way we can, we usually make it a point for our guests to have an excellent stay.

Some days there are things that we cannot control like bugs etc, as soon as you have mentioned it to the reception we have cleaned the room with pest control and we can assure such matter was the first time happened in our hotel..pest control have done a thorough spring cleaning of the room, bed bugs was sometimes bring in by other guests that previous stayed at another hotel and we have this case where the last guests had this problem at another hotel. We can assure you our bedding are very cleaned and one of the most clean in cenang area and we do spring cleaning every week and pest control in a monthly basis.

Again Thank you for your feedback ,Have a good day and warm greeting from US!

Best Regards
Putra Syahmel | Operations Manager

  I found good reviews online about this hotel. True enough, it lived up to our expectations and more in fact. The staffs were very friendly, the hotel was always clean... read more and smelled good. Even better is the location of the hotel, as it was very...More

  Got three stars because of the location and their service! Great service from staffs, always smiling and quick to respond to our queries. But facilities were not that great, could... read more notice room needed some maintenance as i could notice rust and dirt in some areas....More